STAFFORSHIRE Police have been given a ‘good for efficiency’ rating by Her Majesty’s Inspectorate of Constabularly (HMIC) for the third year running.
Deputy Chief Constable Nick Baker said: “Demand is increasing year on year, at a time where we continue to have to make savings. It is a credit to our staff that once again HMICFRS has recognised the excellent work that takes place across our force to maintain our efficiency.
“Our work sharing data with other organisations to identify patterns of offending has helped us to understand and serve our communities better.
“This was recognised by Inspectors and validates the time and investment we have made into digital technology, to test new initiatives and respond to innovation from within our own workforce.
“We have also worked hard to develop our current and future skills and capabilities internally and amongst partners – something Inspectors praised our efforts for.
“Our introduction of a new leadership passport to develop the leaders of the future, and our collaborative approach with public and private sector partners will ensure we continue to improve our service in the years to come.
He added:”As part of this inspection, HMICFRS said we needed to improve in ‘planning for the future’. They commented that a small proportion of calls are either abandoned or take too long to answer. To address this we have invested in our Contact Centre and recruited more staff to ensure we answer non-emergency calls in a timely way.
“Additionally, we have launched a major transformation programme that will position us well to meet growing demand on our services and continuing pressure on policing budgets. This programme will significantly improve the way we currently respond to incidents, enabling us to respond better and more efficiently. This, along with our innovative digital drive and the implementation of one of the biggest IT refreshes we have ever undergone, will help ensure that we’re fit for the future.”
HMIC undertake annual inspections into police effectiveness, efficiency and legitimacy (PEEL).